7-Day Replacement Policy
At Impressly, we want you to love what you wear! If you receive an item with a defect or in the wrong size, we’re here to help. Please read our replacement policy below:
Important Note
No Returns:
We do not accept any returns. Replacements are allowed only under the conditions mentioned below.
Eligibility for Replacement
- Defective Products: If the item has a manufacturing defect or damage, you can request a replacement.
- Wrong Size: If the size doesn’t fit, we’ll be happy to replace it with the correct size, subject to availability. An additional fee of ₹150 will be charged for size replacements.
Conditions for Replacement
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- The replacement request must be initiated within 7 days of receiving the product.
- For Damaged Products: Customers must send:
- A video of the unboxing of the product, clearly showing the damage.
- Pictures of the product showing the defect.
- Items on clearance or marked “Final Sale” are not eligible for replacement unless they are defective.
Replacement Process
Initiate a Request:
- Email us at support@impressly.in with your order number, details of the issue, and the required photos/videos (if applicable).
- Alternatively, use the Returns & Replacements section on our website.
Review & Approval:
Once we review your request and verify the issue, we’ll confirm if the replacement is approved.
Receiving the Replacement:
Once we receive the returned item and process the additional ₹100 fee (if applicable), we’ll send the replacement within 5-7 business days, subject to availability.
Important Notes
- Replacement Fee: For size replacements, an additional fee of ₹100 will be charged before processing the replacement.
- Shipping Charges: Return shipping costs are the customer’s responsibility unless the item is defective. For the replacement item, we’ll cover the shipping costs.
- Availability: If the requested size or item is unavailable, we’ll offer you an alternative product or a store credit.
Contact Us
For any queries, feel free to contact us at support@impressly.in or call us at:
- +91 8287722378
- +91 9625061809
We appreciate your trust in Impressly and are committed to ensuring your satisfaction.